Governance and Compliance

Strong governance and robust compliance underpin our commitment to delivering safe, ethical and high-quality services.

Our commitment to quality, accountability and trust

At Accoras, we are committed to strong governance, ethical practice and high-quality service delivery. Our work is guided by a comprehensive framework of standards, certifications and program integrity requirements that support safety, accountability and continuous improvement across the organisation.

We demonstrate this commitment through independent external audits, nationally recognised standards and program-specific integrity frameworks required by our funding partners.

Organisation-Wide Certifications & Accreditations

Accoras maintains the following external certifications and accreditations, which apply across the organisation and are subject to regular independent audit:

Australian Accounting Standards Board (AASB)

Financial reporting in accordance with Australian Accounting Standards

ISO 9001:2015 – Quality Management Systems

Certified quality management systems supporting consistent, high-quality service delivery.

ISO 27001 – Information Security Management Systems

Certified systems to protect information security, privacy and data integrity.

Human Services Quality Framework (HSQF)

Queensland Government certification supporting quality, safety and governance in human services.

Program-Specific Integrity & Fidelity Frameworks

In addition to organisation-wide certifications, Accoras participates in program-specific integrity and fidelity frameworks that assess how closely services align with evidence-based models and funding requirements.

These frameworks apply to specific programs rather than the organisation as a whole.

headspace Model Integrity Framework (hMIF)

Applies to Accoras headspace services and assesses alignment with the national headspace service model, supporting consistent, high-quality youth mental health service delivery.

Individual Placement and Support (IPS) Fidelity Review

Applies to Accoras IPS employment programs and assesses alignment with the evidence-based IPS model to support effective employment outcomes for people experiencing mental health challenges.

Continuous Improvement

Beyond formal certifications and frameworks, Accoras continually reviews and strengthens its systems, policies and practices to respond to emerging risks, community needs and sector expectations. This commitment supports strong governance, safe services and the best possible outcomes for the people and communities we serve.